Refund Policy

At Vintlys.shop, we strive to ensure customer satisfaction. Please read our refund and return policy carefully.

1. Returns

We accept returns within 7 days of delivery. To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods
• Personal care items
• Items marked as “Final Sale”
• Gift cards

3. Refund Process

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• The amount will be credited to your original payment method

4. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your payment provider or bank
• Processing times may vary depending on your bank

If you still have not received your refund, please contact us.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us with your order details.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable

7. Cancellations

Orders can only be cancelled within 24 hours of placing the order. After that, cancellations may not be possible if the order has already been processed.

8. Contact Us

If you have any questions about refunds or returns, please contact us:

Owner Name: Rehman Raj Prabhakar
Email: vintlys6@gmail.com
Phone: +91 93115 63000

Address:
52, Noida
Noida, Uttar Pradesh – 201301
India